The client offers mobility services across Europe, providing a seamless experience of transport and payment options, from car sharing to flexible car subscriptions. Their goal is to be the preferred mobility service provider for every mobility need by enabling innovative ways to connect and move people.
Our mission was to reimagine and enhance the Commercial Proposal Simulator for a leading car rental company. The existing simulator suffered from low utilization due to slow performance, a lack of intuitiveness, and repetitive tasks that discouraged employee engagement.
We transformed the simulator into a simplified digital solution that streamlines operations, improves workflows, and boosts overall effectiveness. By creating a faster, more intuitive interface and reducing repetitive tasks, employees can focus on higher-value activities, enhancing productivity and satisfaction.
The solution ensures more accurate and consistent proposals, helping the company respond quickly to customer needs and maintain its position as a leading mobility service provider.
The first phase of the project was a 5-week design thinking journey, culminating in a comprehensive insights report. We started with in-depth user interviews with internal and external stakeholders, uncovering key challenges, task pain points, and needs.
Based on these insights, we conducted ideation workshops with direct and indirect users to foster collaboration and problem-solving. These sessions generated innovative ideas, prioritized solutions, and addressed critical pain points. Finally, user journey maps and flows were developed to visualize and optimize the end-to-end experience, ensuring a more intuitive, effective solution.
In-depth interviews uncovered key challenges, daily task pain points, and business needs, forming the foundation for solution design.
Workshops with direct and indirect users generated innovative ideas, prioritized solutions, and optimized the end-to-end user experience.
Building on insights from the ideation phase, we created low-fidelity wireframes to outline design changes and gather feedback. Using this input, we developed a high-fidelity prototype resembling the final product, incorporating refined visuals, interactions, and layout adjustments. The prototype was validated with users to ensure it met their needs, provided an intuitive experience, and aligned with business objectives.
Low-fidelity wireframes enabled quick visualization and refinement of design concepts based on early feedback.
The final prototype closely resembled the product, ensuring usability, intuitive interactions, and alignment with user needs.
During the development phase, we focused on implementing features that enhanced usability and efficiency. A variety of interface components were deployed to improve engagement and interaction. Pre-configured scenarios were created for the most common tasks, reducing repetitive actions and data entry, saving users significant time.
Advanced filters were added, allowing users to refine results without losing context, maintaining full visibility of the page. Additionally, a group editing feature was implemented, enabling users to update multiple items simultaneously, further streamlining workflows and boosting productivity.
Pre-configured scenarios and group editing reduce repetitive tasks, allowing users to complete work faster and more efficiently.
Advanced filters and intuitive interface components improve navigation, interaction, and overall user experience.
Based on research insights, we created wireframes and prototypes for the main user flows, ensuring a seamless experience. Wizard-style flows guide users step by step, with actions depending on entered information, simplifying complex processes and giving more control.
Additionally, processes previously managed via email and paper were digitized, enabling efficient document insertion, validation, and exchange, keeping all users informed of progress.
Wizard-style processes simplify complex tasks, providing structure, clarity, and user control.
Previously paper-based workflows were fully digitized, enabling easier document management and real-time process tracking.
The solution we developed transformed the client’s mobility platform into a more efficient, intuitive, and user-friendly system. By implementing streamlined workflows, pre-configured scenarios, and advanced interface components, we were able to reduce development time by up to 50% and increase design consistency by 80%.
Extensive usability testing ensured the platform met user needs while minimizing errors, reducing user mistakes by 50%. Overall, the solution not only optimized operations and improved productivity but also enhanced the overall user experience, enabling the client to deliver faster, more reliable, and engaging mobility services.
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Hi Interactive Corp. 1030 Salem Road Union, NJ 07083
Alcântara-Rio Bloco A, nº36 – 2º Dto, R. Cozinha Económica 1300-149 Lisboa
info@hi-interactive.com
+351 213 630 796